Help Desk

The Information Technology & Communications Help Desk is your primary point of contact for all IT related issues including:

• Usernames and passwords
• WebCT
• MAVzone
• Microsoft Office products
• Smart classroom equipment
• Video conferencing
• Telephone installs and changes
• Groupwise email
• Connecting to the wireless network
• Desktop computer hardware installation and troubleshooting
• Desktop software installation and troubleshooting
• Network file storage

If your question or request cannot be resolved on the phone, the IT Help Desk will escalate the problem to the appropriate technician.

Hours of Operation

During the fall and spring semesters, the InformationTechnology Help Desk is available during the following times.

During other times, the Help Desk is available 8:00 - 5:00.

Obtaining Assistance

Three Ways to Contact the

Information Technology Help Desk

1. Email - send a message to helpdesk@mesastate.edu
2. Telephone - call 970.248.2111
3. In Person - go to the computer lab located in Room 120 of the Tomlinson Library